FAQ

How does your service work?
It’s simple. We will provide your business with a private telephone line to which you can forward your existing line(s). We will answer your calls using your business name.  Most importantly, you always have control of your business line.  You have the ability to forward your calls at your leisure.  However, most of our clients enjoy the freedom our service offers and have decided to keep their lines forwarded to us 24-7.
Voicemail is provided for calls received outside normal hours of coverage.

Why use an answering/scheduling service when I can answer my own calls on my cell phone?
In today’s economy an lifestyle, customers want to satisfy their needs as quickly as possible.  If you’re not available when they are ready to schedule or buy, you may have a disgruntled prospect or worse, loose them entirely.  There is a small window of opportunity for your customer to buy.  If you can’t take their call because you’re otherwise occupied or not in a position to talk, your customer may look elsewhere. Also, the image of your business employing a knowledgeable staff, will increase your level of professionalism.

Why Signature Office Services, Inc. and  not a large, national answering service?
Superb customer service and support. Our staff is trained to be knowledgeable and friendly to your customers, and to always be professional when taking your calls. We realize that we are an extension of your business and appreciate the responsibility of representing both you and your business. Another difference is that our staff lives, works and shops in the Delaware Valley. We are familiar with current market and economic conditions. We’ll easily schedule your appointments, taking into consideration travel time between appointments and area traffic patterns.
Your customers will be greeted by our pleasant staff, that they’ll come to recognize and know as your own, not a random answering service operator from somewhere outside the area.

Are there any contracts to sign?
No.  Signature Office Services, Inc. will provide you a letter of engagement that states exactly what our duties and responsibilities are to your business. You can cancel service at any time, for any reason.

How do you bill for services?
Signature Office Services, Inc. will provide an invoice for services rendered on a monthly basis.

Will you provide references?
Absolutely.  Upon request, we will provide you with references of clients served and welcome you to check our background and how we service current clients and past clients.